A normal test does not end the consultation. Say what the result rules out, say what it does not, and tell the patient which new or changing symptoms should bring them back and how quickly. A clear plan helps the patient who is still worried, and it protects the one in whom the disease declares itself later.
Write the plan in the notes. For symptoms that are likely to settle, name a time frame, such as review in two weeks if not improving. Invite the patient to say what they are still concerned about, since a worry that is voiced can be addressed, and one that is not will come back as another visit.
- Say what the normal result does and does not rule out.
- Name the symptoms that should prompt an earlier review.
- Give a time frame for review if symptoms persist.
- Ask what the patient is still worried about, and document the plan.
Why it matters
Reassurance without a safety net leaves both the patient and the doctor exposed.
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